Please open the "Contact us" form and write in the "Message text" field what you want to do.. For example: I placed an order number xxxxx, but I can't pay for it. Or: I want to top up my balance by 10 Euros, but I don't know how to do it quickly and correctly. Be sure to provide a work email address. Our support service will give you an answer about working payment methods in the shortest possible time.
Check the SPAM folder on your mail server. If our letter is not there either, then go to the "Contact Us" section and send a message to support. Be sure to include your work email address when filling out the form.
Check the size of the downloaded archive, it should be equal to the size specified in the product description in the store. Use WinRar or 7-Zip to open our archives. If these programs are already installed on your PC, then update them to the latest version and try to open the archive again.